Waitlist
Enable waitlist
Allow guests to join a waitlist when no tables are available
Pause waitlist PAUSED
Temporarily stop accepting new guests. Existing waitlist is preserved.
Enable waitlist to configure settings
Waitlist Availability
Limit waitlist to specific hours
Waitlist is only available during these hours. Outside these times, the join button is hidden.
Monday
-
-
Tuesday
-
-
Wednesday
-
-
Thursday
-
-
Friday
-
-
Saturday
-
-
Sunday
Closed
Waitlist Capacity
Use per-shift limits
Set different capacity limits for each shift
Maximum waitlist size
Maximum number of parties on waitlist at any time
Maximum party size for waitlist
Larger parties will be asked to call
Shift
Max Waitlist
Max Party Size
Breakfast
Lunch
Dinner
Late Night
Per-day overrides
Override capacity for specific days (e.g. higher Friday/Saturday limits)
Maximum waitlist size per day
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Wait Time Estimates
Show estimated wait times
Display approximate wait times to guests
Display format
Single estimate (25 min)
Estimated wait by party size
1-2 guestsmin
3-4 guestsmin
5-6 guestsmin
7-8 guestsmin
9+ guestsmin
Wait time calculation method
Fixed estimates
Zone-specific wait times
Show different wait estimates based on seating area
Offset from base wait time. Negative = shorter wait.
Indoormin
Barmin
Patiomin
Privatemin
Auto-Management
Auto-notify next in line
Automatically send notification when a table becomes available
Auto-Remove
Remove unresponsive guests
Remove if guest doesn't arrive after being notified their table is ready
After table-ready notification
minutes
Remove after maximum wait
Remove guests who have been on the waitlist longer than this
Maximum total wait
minutes
Notification Channels
SMS
WhatsApp
Requires WhatsApp Business integration
Push notification
For guests with the Wabi app
Email
Preferred channel
SMS
Notification Settings
Notify when added
Notify when table ready
Notify before removal
Warning before removal
minutes
Include cancel link in SMS
Add a self-cancel link to waitlist notifications. Reduces ghost entries.
Include check-in link in SMS
Guest can confirm arrival via link instead of checking in with host
Two-Way SMS
Two-way SMS
Allow guests to reply to notifications
Accept 'cancel' replies
Guest can reply CANCEL to remove themselves
Accept 'late' replies
Guest can reply LATE to extend their grace period by 10 minutes
Auto-reply message
Notification Templates
Added to waitlist
{guest_name}
{venue_name}
{wait_time}
{position}
{queue_size}
{cancel_link}
Table ready
{guest_name}
{venue_name}
{check_in_time}
{check_in_link}
{cancel_link}
Removal warning
{guest_name}
{venue_name}
{check_in_time}
{check_in_link}
Priority Rules
VIP guests always first
Prioritise returning guests
Prioritise large parties (6+)
VIP auto-priority
Automatically move VIP-tagged guests to front of waitlist
Online Waitlist
Allow online waitlist joining
Let guests join the waitlist from your booking widget
Show position in queue
Display queue position to online waitlist guests
Show estimated wait online
Require phone number
Require party size
QR code for walk-in joining
Generate a QR code guests can scan at the door to join the waitlist
Guest self-check-in
Allow guests to confirm arrival via their phone
Custom fields
Seating preference
Special requests
High chair needed
Waitlist to Reservation
Offer future reservation
When wait is too long, offer guests the option to book a future table instead
Wait threshold
minutes
Offer reservation when estimated wait exceeds this
Reservation message
{booking_link}