Wabi — Onboarding

Your business

We'll use this to set up your guest-facing communications. Messages will come from your business name — guests see you, not Wabi.

Business name

Phone number

Your main business line — we can use this or provision a new one

Email

Website

Address

Choose your channels

Select how you want to communicate with guests. You can add more later — start with what makes sense for your business.

SMS From $0.06/msg

Reservation confirmations, reminders, and quick updates. Highest open rate (98%). Works on every phone.

WhatsApp Free

Rich messages with images, buttons, and menus. Free for service conversations (24h window). Most popular in AU for under-40s.

Email Included

Campaigns, receipts, and detailed communications. Best for newsletters, event promotions, and post-visit follow-ups.

Booking requests Auto

Automatically receives booking requests, enquiries, and function requests from your Wabi widget. No setup needed.

Set up your channels

Configure each channel. Don't worry about getting everything perfect — you can change these settings anytime.

SMS

Sender name (shown on SMS)

Up to 11 characters. Guests will see this as the sender. No spaces allowed.

Australian mobile number will be provisioned automatically

A dedicated +61 number will be assigned to your account. Guests can reply directly. $0.06/SMS domestic, $0.12/SMS international.

Your business number

We'll port this number to send SMS on your behalf. You keep receiving calls normally.

Number verification required — we'll send a code

Verify now

WhatsApp Business

Business display name

This appears in WhatsApp conversations. Must match your real business name (Meta requirement).

Wabi handles Meta Business verification for you

We'll set up your WhatsApp Business profile with your logo, address, and business hours. Service conversations (replies within 24h) are free. Marketing templates from $0.04/msg.

WhatsApp Business phone number

The number registered with your existing WhatsApp Business account.

Meta Business Manager ID

Found in Meta Business Suite under Business Settings → Business Info.

We'll send a connection request to your Meta Business account

Connect

Email

Emails will send from dabruno@notifications.wabi.com

Reply-to address

When guests reply to your emails, responses go here.

Ready to go — no DNS setup required. Upgrade to custom domain anytime.

Sending domain

Emails will come from hello@dabruno.com.au — professional and on-brand.

DNS records required — add 3 records to your domain

View records

Turn on automations

These run automatically once enabled. Guests get the right message at the right time — you don't lift a finger.

Booking confirmation

Sent immediately when a reservation is made

SMS + Email

Reminder — 24 hours before

Reduce no-shows with a friendly nudge

WhatsApp (fallback: SMS)

Reminder — 2 hours before

Final reminder with directions and parking info

SMS

Post-visit thank you

Sent 2 hours after visit ends — includes review link

Email

No-show follow-up

Gentle message to re-engage no-show guests

Email

Birthday greeting

Automated birthday message with a special offer

Deposit / card capture

Automatically request CC hold for large parties or peak times

SMS + Email

Waitlist notification

Alert guests when a table becomes available

SMS

You can customise every message template and add your own automations later in CRM → Automations.

You're all set

Here's a summary of your communication setup. Everything is live and ready to go.

Estimated monthly cost

WhatsApp (service msgs)Free

Booking requestsFree

Email (up to 10,000/mo)Included

SMS (~200 confirmations + reminders)~$18

Estimated total~$18/month

You can change any of these settings in Settings → Communications, or ask Wabi to help.